Care Concierge

Services

Care Concierge provides Nurses, Therapists & Caregivers (Senior Care Specialists) to the home for post-hospitalisation recovery and eldercare. Our team of Senior Care Specialists are trained & certified with our proprietary technology to assist with Activities of Daily Living (ADLs), to provide specialised care for cancer, stroke recovery, post-hospitalisation, Dementia, Alzheimer’s, and to perform medical procedures & therapies.

Yes. In order to become a part of our team of Senior Care Specialists, each candidate must undergo a series of training and assessments to ensure that they have the necessary skills and knowledge to provide the best possible care to the families requiring our services. Care Concierge is the first in Asia to partner with an established University, UTAR, to certify Professional Caregivers.

If you would like to engage with the services of a Senior Care Specialist, please contact us at 1300 22 8822 (local) or 0327243828 (overseas) and we will find you the most suitable Senior Care Specialist available based on your requirements.

The profile of the Senior Care Specialist will be shared with you once the Senior Care Manager has identified the most suitable candidate. This may take from 24-72 hours from the time you request for our services.

We usually require between 24-72 hours to find the right Senior Care Specialist for your requirement. Your Senior Care Manager may require more time if there are no suitable candidates available at the particular moment.

For Urgent Request of less than 24 hours, an Urgent Fee of RM100 may be incurred, depending on availability of a suitable Senior Care Specialist.

The responsibility of the Senior Care Specialist, in relation to housekeeping, is to ensure that the Care Recipient’s belongings, as well as their most immediate environment are kept clean. The areas which are affected during their duty are also to be maintained.

If necessary, the Senior Care Specialist may perform some of the following housekeeping tasks:

  • Changing of bed linen to ensure the care recipient has a clean bed

  • Sweeping and mopping the room which the care recipient spends the most time in

  • Cooking for the care recipient, and cleaning up the kitchen/dining area after use

  • Cleaning up after the care recipient in the case of any accidents.

The main focus of the Senior Care Specialist is to provide the necessary care for the care recipient. The care recipient’s safety and wellbeing must be prioritised.

The minimum hours for engaging the services of a professional caregiver is 5 hours.

Care X (Medical Procedure & Physiotherapy) are on a per-session basis.

If you wish to extend the hours of the Senior Care Specialist, kindly inform your Care Manager. Extension of hours is subject to the availability of the Senior Care Specialist.

The relevant charges will be incurred for the extension.

Our Senior Care Specialists can provide care in the hospital setting.

It is not advisable for the Senior Care Specialists to stay overnight at the hospital due to health reasons. In the case where it is necessary for the CARE Pro to stay overnight, the client should provide the following:

– A proper bed for the Senior Care Specialist to sleep in at night

– RM10 transport allowance (subject to the travel arrangement)

– RM10 food allowance (subject to the arrangement)

Kindly speak to your Senior Care Manager to find out more about the best Care Plan for the hospital setting.

FOOD

For Live-In caregivers, the client has to provide the mandatory 3 meals (Breakfast, Lunch, and Dinner).

ACCOMMODATION

For Live-In caregivers, the client has to provide a proper bed to ensure that the caregivers are able to get sufficient rest.

TRANSPORTATION

For locations less than 25 km travel distance from Jaya One, transportation charges will not be incurred.

For locations beyond 25 km travel distance from Jaya One, a transportation fee of RM2/km travelled will be incurred to the client. This is to cover the cost of transportation for the Senior Care Specialists.

For cases beyond Klang Valley, separate transportation charges apply. Please speak to your Senior Care Manager to find out more.

We’ve written a comprehensive guide that has highlighted the differences between a caregiver and a nurse, and also other aspects of the caregiver services that you would need to know. You can read the article here!

Every request for our service will be managed by a member of the Senior Care Manager team. Your Senior Care Manager will be the main coordinator of your CARE Plan, overseeing various aspects including the selection of Senior Care Specialists, enforcement of the company’s regulations, problem-solving issues arising from the case, and mediating between the client and caregiver (in the case of a misunderstanding).

Think of your Senior Care Manager as your guardian angel, who watches over all aspects of the patient’s care remotely. They are there to manage the Senior Care Specialists, as well as to provide assistance to the family through offering advice/feedback, support, and even counselling to the immediate family when required.

Care Concierge provides nurses, therapists, and caregivers to the home for post-hospitalisation recovery and eldercare. You have the option of having a live-in, daycare, or even hourly caregiver, depending on your requirement.

At-Home Care

We understand that care needs can vary from person to person. That’s why our pricing is flexible, based on the number of care hours needed, and whether basic support or nursing care is required.

As a general guide:

Basic care services typically range from RM4,700 to RM5,400 per month.

Nursing care services may range from RM8,000 to RM10,800 per month.

The best way to get an accurate quote is to speak with us directly. We’ll guide you based on your loved one’s needs, preferences, and routine.

You can also visit our website for more details: https://mycareconcierge.com/at-home-care.

We’re always here to help you find the right solution.

We currently provide elderly At-Home Care services in:

  • Penang
  • Perak (Ipoh)
  • Kuala Lumpur
  • Selangor
  • Melaka
  • Negeri Sembilan
  • Johor

If your location isn’t listed, do reach out to us. You can WhatsApp us at +60 18 981 5128 or call our toll-free line at +603 2724 3828. We’ll be happy to check the availability for you.

Live-in senior caregiver:

  • Stays with your loved one, available for care and companionship throughout the day
  • Works 10 hours daily and is on standby for another 14 hours
  • Requires proper meals and a comfortable mattress for rest
  • Should receive at least 6 hours of uninterrupted rest

Live-out senior caregiver:

  • Comes in daily for a fixed number of hours
  • Returns home after their shift ends

The right option depends on the level of care your loved one needs and your family’s daily routine. We’ll be glad to advise based on your situation.

Our caregivers come from diverse backgrounds and all share a common goal: to provide warm, respectful, and professional elderly care.

They are trained in elderly care assistance, experienced in supporting seniors with day-to-day needs, and undergo regular assessments through our Care Concierge Academy.

This training ensures they’re fully equipped to assist with personal care, mobility, hygiene, and companionship.

We also understand that finding the right personality match is important. If you have preferences such as language, we’ll do our best to accommodate them.

Certainly. Our caregivers are trained to support seniors with Activities of Daily Living (ADLs), such as bathing, dressing, eating, and medication reminders. They’re the heart of what we do, offering not just daily elderly care, but comfort and companionship.

For more complex medical needs like wound care, injections, or catheter management, our qualified nursing team is available to step in.

Every caregiver is trained and certified through our Care Concierge Academy, ensuring high standards of senior caregiving, compassion, and peace of mind for your family.

Maid / Domestic Helper:

  • Handles household chores: cleaning, cooking, laundry, etc.
  • Not trained for elderly care or medical support

Caregiver:

  • Specially trained to support seniors with personal care, mobility, and companionship
  • Can assist with medication reminders, light exercises, and safety monitoring

If your loved one needs help with daily living or health-related tasks, a trained caregiver is the better fit.

Learn how to choose the right support for your family by checking our blog post below:

Maid vs Caregiver: Choosing the Right Support for Your Elderly Loved Ones
https://mycareconcierge.com/blog/maid-vs-caregiver-choosing-the-right-support-for-your-elderly-loved-ones

Assisted Living

We have over eight (8) Assisted Living Residences located throughout Malaysia in these states: Kuala Lumpur, Selangor, Penang island, and soon in East Malaysia, Sarawak, across the cities below.

Petaling Jaya, Selangor:

  • The Mansion @ Gasing 136
  • The Mansion @ Gasing 58
  • The Mansion @ Sri Aman
  • Care Concierge Ara Woods

Ampang, Kuala Lumpur:
The Mansion Ritchie

Cheras, Kuala Lumpur:
Komune Care, Bandar Tun Razak

Penang Island:

  • Tanjung Point Residences, Tanjung Tokong
  • Angsana Home, Tanjung Bunga

Kuching, Sarawak:
Care Collective (slated to be ready in 2026)

*For more information, head to https://mycareconcierge.com/assisted-living.*

We understand that every senior has unique needs. All our Assisted Living Residences provide the same high standard of elderly care, nursing support, and safety.

The best home for your loved one often comes down to your preferred location and budget.

When you visit us, we’ll take a moment to chat and carry out a brief pre-assessment. This helps us to recommend the most suitable residence based on your loved one’s needs and your family’s preferences.

If your loved one is still independent and prefers to live an active lifestyle with some support when needed, we recommend our Independent Living senior care option at:

  • Komune Care in Bandar Tun Razak, Cheras, Kuala Lumpur
  • Tanjung Point Residences in Tanjung Tokong, Penang

Both offer flexible living with care available on standby, so they can enjoy freedom and peace of mind.

We welcome visits from family and friends. However, we kindly ask that you contact the Home Manager in advance to schedule your visit, as each Residence has its own visiting hours. This helps us ensure your visit goes smoothly and safely.

Yes, we do offer rooms with ensuite (attached) bathrooms at Komune Care in Cheras and Tanjung Point Residences in Penang.

Most of our other Assisted Living Residences have shared or nearby bathrooms located outside of the rooms. This thoughful design is intentional as it allows our Care Team to respond quickly and efficiently in case of emergencies, especially if your loved one needs help while using the toilet. Your loved one’s safety is always our top priority.

Academy

Caregiving is a rewarding and meaningful career, allowing you to make a positive impact on the lives of seniors and their families. With the increasing demand for elderly care, having elder care qualifications provides you with valuable career opportunities in Malaysia and beyond.

Our courses are designed for a range of learners:

  • Short Courses: Family caregivers, domestic helpers, and individuals who want to learn basic elderly care.
  • Mastery in Caregiving Course: Those seeking a career in senior care or individuals looking to gain elder care qualifications in Malaysia.
  • Refresher Course: Caregivers with practical experience in nursing homes who wish to update and improve their skills.
  • Corporate Workshop: Organizations seeking to create a more empathetic, balanced, and engaged workforce, ultimately enhancing the quality of life for all.
Upon successful completion of our Mastery in Caregiving Course, you will receive a joint certification from UTAR (Universiti Tunku Abdul Rahman) and Care Concierge Academy, which qualifies you as a certified healthcare assistant. The short courses provide a certificate of attendance upon completion.
Mastery in Caregiving Course is a 3-weeks comprehensive programme.
Yes, if you have just completed your SPM and are interested in caregiving, you can enrol in the Mastery in Caregiving Course. It’s a great step for those considering a nursing course after SPM in Malaysia or looking to enter the healthcare field.

Our caregiving courses cover a variety of essential skills, including:

  • Managing Activities of Daily Living (ADLs) like transferring, hygiene care, and feeding.
  • Specialised skills such as CPR, dementia care, and understanding caregiver do’s and don’ts.
  • Clinical skills like monitoring vital signs, promoting mobility, and ensuring safety at home.
Yes, our Essential Skills for Family Caregivers and Specialised Skills for Complex Care are HRD Corp claimable, making them accessible to employers and individuals who want to upskill their caregiving knowledge.
You can enrol in our Mastery in Caregiving Course to become a certified caregiver. This 3-month programme will equip you with the necessary skills and knowledge to pursue a career in caregiving. You will receive a certification from Care Concierge Academy and UTAR upon completion.
Yes, our Refresher Course is designed for caregivers with prior working experience in nursing homes who wish to update their skills in areas like clinical care, vital signs monitoring, and elderly mobility assistance.
You can enrol by visiting our website and selecting the course you’re interested in, or you can contact us directly for more information. We’re here to guide you through the process and answer any questions you may have.
No prior experience is required for our Short Courses or the Professional Caregiving Course. These courses are designed for both beginners and those who have some experience but wish to formalise their knowledge with certifications.
  • The short courses are designed for family caregivers or domestic helpers to gain basic skills in elderly care. They are shorter in duration and focus on specific tasks like managing ADLs and basic hygiene.
  • The Mastery in Caregiving Course, on the other hand, is a 3-month comprehensive programme aimed at individuals looking to start a career in senior care, covering both foundational and specialised topics.

Thank you for your interest and patience. Our hiring team is currently reviewing a high number of applications.

If you are shortlisted, we’ll be in touch via email or phone to arrange the next steps. Rest assured, you will hear from us once your application has moved forward in the process.

Absolutely, we welcome volunteers! It’s a great way to experience life in our senior Assisted Living facilities.

Just apply online here:
https://mycareconcierge.com/career/caregivers-specialists

We offer caregiving training courses for:

  • Family caregivers
  • Domestic helpers
  • Professional caregivers

We also run corporate health care courses and wellness workshops to support employee well-being.

Learn more here: https://mycareconcierge.com/academy

Clubhouse

Our Senior Clubhouse is a warm and welcoming space with senior day care facilities where seniors can socialise, stay active, and feel part of a caring community.

We offer a variety of engaging activities to support their physical, cognitive, and emotional well-being, from chair yoga and arts & crafts to games and light exercise. Members also enjoy three nutritious meals a day: breakfast, lunch, and afternoon tea.

The Senior Clubhouse is ideal for seniors aged 60 and above who are semi-independent, but may have some physical or cognitive challenges, such as early dementia or Parkinson’s.

It’s also perfect for those experiencing social isolation or for families looking for safe, enriching senior daycare services while they take a well-deserved break.

At the moment, we do not offer transport services. However, we recommend using GrabCar or other ride-hailing services for a convenient drop-off and pick-up experience. Our care team will be at the entrance/lobby to receive your loved one.

Yes, we do. Both physiotherapy and medical chaperone services are available as optional add-ons.

Let us know what your loved one needs, and we’ll be happy to assist.

Care Concierge

Care Concierge began in 2017, sparked by a personal experience. After struggling to find suitable elderly care for his grandmother following a stroke, our founder, Martin Yap, realised that many families in Malaysia faced the same challenges.

He wasn’t alone in wanting better solutions. A group of like-minded individuals from various industries, including healthcare, tech, and business, came together with a shared mission: to help families navigate the complexities of Finding The Right Senior Living Solutions for their loved ones across our various services.

Joining Martin at the helm in 2018, Co-founder Justin Yap drives innovative care solutions beyond conventional rehabilitation, continually exploring cutting-edge approaches to empower seniors to age comfortably at home.

Together, we set out to build more compassionate, flexible, and accessible elder care services for seniors and their families. One that puts dignity, choice, and connection at the heart of everything.

Care Concierge specialises in comprehensive senior care support throughout Malaysia.

1. Stay At-Home Care Services across Peninsular Malaysia:

  • Care Plus & Care Palliative: Live-in and live-out private at-home care for the elderly
  • Flexi Care & Flexi Nurse: Part-time to hourly nursing and elderly care for daily activities and companionship
  • Rehabilitation Care: Physiotherapy, occupational therapy, speech therapy
  • Medical Care: Chaperone services and medical nursing procedures

Available in Penang, Perak (Ipoh), KL, Selangor, Melaka, Negeri Sembilan, and Johor

2. Assisted Living Residences in Petaling Jaya, Ampang, Cheras & Penang

  • Full-service assisted living with modern accessibility features
  • 24/7 professional caregiver supervision
  • Daily monitoring of vital signs
  • Social and cognitive activities
  • Medication management
  • Weekly doctor check-ups
  • Meals preparation
  • Housekeeping and laundry services
  • Community engagement opportunities
  • [Coming Soon in January 2026] Assisted Living Residences in Kuching, Sarawak

3. Day Care Centre for Elderly in KL, Selangor, & Penang:

  • Therapeutic activities designed by occupational therapists
  • Community engagement programmes
  • Professional elderly care from certified nurses and caregivers
  • Ideal for semi-independent seniors with physical limitations or early-stage conditions

4. Geriaritric Care Courses & Caregiver Training Programmes:

  • Short courses for family caregivers
  • Professional Caregiving Course: “Mastery in Caregiving” certification
  • Refresher courses for experienced caregivers
  • Corporate wellness workshops
  • Specialised training for domestic helpers

5. Corporate Wellness Workshops

6. Senior Care Equipment & Support Services:

  • Post-stroke recovery equipment
  • Health screening services
  • COVID-19 testing
  • Medical-grade oxygen rental with doorstep delivery
  • Renovation for seniors’ safety

Headquarters

A-1-5, Block A, Jaya One,
72A, Jalan Profesor
Diraja Ungku Aziz,
46200 Petaling Jaya,
Selangor.

At-Home Care & Assisted Living Offices

A-1-2, Block A, Jaya One,
72A, Jalan Profesor
Diraja Ungku Aziz,
46200 Petaling Jaya,
Selangor.

Where to Park:
https://youtu.be/Adv7RC0tS64

View the Parking Guide:
https://mycareconcierge.com/info/en/direction/ParkingGuide.pdf

Academy Locations:
Care Concierge Academy | Jaya One (Petaling Jaya)
A-1-2, Block A, Jaya One,
72A, Jalan Profesor
Diraja Ungku Aziz,
46200 Petaling Jaya,
Selangor.

Care Concierge Academy | The Mansion Ritchie (Kuala Lumpur)
333, Persiaran Ritchie,
Jalan Ritchie, Off Jalan Ampang,
55000 Kuala Lumpur.

For our other locations’ addresses, visit https://mycareconcierge.com/contact-location.

Billing

All payments are due upon receipt of invoice, prior to commencement of services.

Payment can be made directly through the Care Concierge App, or by Bank Transfer to the following:

MY CARE CONCIERGE SDN BHD
CIMB Bank Account No: 8007794267

We do not accept cash payments for security purposes.

Care Concierge’s monthly packages typically refer to a 4-weekly basis arrangement.
This is to take into consideration the varying number of days in a calendar month.

Example:

CARE Plus 6-Day Week Monthly Package
Total number of working days = 6 days x 4 weeks = 24 days

Yes. There is a 1.5x rate for the daily/hourly services.

Those on the Monthly Package will enjoy a waiver of this surcharge.

Should you wish to cancel your Monthly Package, kindly inform your designated Care Manager.

The number of unused days will be prorated and refunded to you. An Administration Fee of RM100 will be incurred.

In the case where the Patient has passed away, a Compassionate Refund will take place. The number of unused days will be prorated and refunded to you. No administration fee will be incurred.

For more information, kindly speak to your designated Care Manager.

Changes made in less than 12 hours from the appointed time will incur a RM100 Change Request Fee:

  • Cancellation of appointment less than 12 hours from the appointment time

  • Changing the date of the session less than 12 hours from the appointment time

  • Changing the time of the session less than 12 hours from the appointment time

  • Request for change of CARE Pro less than 12 hours from the appointment time

The Change Request Fee is in place to compensate the scheduled Care Pro for the time and opportunities they may have set aside, as well as the additional accompanying coordination work from our Care Managers.

All Care Plan has a validity period of 180 days from the date of purchase. Please speak to your designated Care Manager if you need further assistance on this matter.

Yes. Kindly speak to your Care Manager to assist with the transfer process.

You can use the following avenues to make your payment:

  1. Fund transfer
    CARE GUARDIAN SDN BHD
    CIMB BANK Account No: 8010948703
    Kindly provide the bank in slip via email to [email protected] or to your Care Manager.

  2. Cheque
    Please make all cheques payable to ‘CARE GUARDIAN SDN BHD ’. Cheques can be passed to your Care Manager, or delivered to Care Concierge Head Office @ Jaya One (A-1-2, Block A, Jaya One, 72A, Jalan Profesor Diraja Ungku Aziz, 46200, Petaling Jaya)

  3. Credit Card
    Kindly use this link to download the Care Concierge App to make payment via credit card:
    For Android
    For iOS

Our monthly package is on a 4 weekly basis. We do not lock you in on any long term contracts. You can renew this package before the end of each package.

A transportation fee is applicable for locations further than 25km from our CARE Concierge Jaya One head office (applicable for homes within Selangor).. The rate is RM2/km per trip travelled. For cases beyond Selangor, the transportation cost will be in the form of a bus ticket. Your CARE Manager will advise you on the final cost of this.

For early termination of a monthly package, please note that there will be a RM100 Administration Fee. A pro-rated refund will be issued for the number of unused days.

In the case where the patient passes away, Care Concierge will issue a Compassionate Refund based on the number of unused days.

Care Concierge App

The CARE Concierge App allows you to do the following:

  • Monitor and track daily tasks
  • Monitor the patient’s basic vitals & medication intake
  • Monitor bookings, appointments, invoices, receipt
  • Make payment via the mobile app

Use the following link to download the CARE Concierge App:

FOR ANDROID

FOR iOS

Website

Every client is personally supported by a Care Manager. Someone who’s here to make the care journey smoother for both you and your elderly loved one.

They help build and coordinate a personalised Care Plan, from matching you with the right caregiver to sorting out any issues that may arise.

They also offer ongoing support to families, with updates, advice, and a listening ear when things get tough.

Think of your Care Manager as your go-to person, quietly working behind the scenes to ensure everything runs with care and compassion.

It’s helpful to know the difference between types of care:

A maid or domestic helper focuses on general household tasks.

A professional caregiver is trained to support daily personal care, mobility, and basic medical needs.

A nurse is medically trained to handle clinical care such as wound dressing, giving injections, administering medication, and monitoring health vitals.

For a deeper breakdown, you can read more here:
https://mycareconcierge.com/blog/maid-vs-caregiver-choosing-the-right-support-for-your-elderly-loved-ones

Yes, we do! Our professional caregivers can support your loved one during their hospital stay.

While overnight care in hospitals isn’t always necessary, it can be arranged. If so, we kindly ask for:

  • A proper bed for the caregiver
  • RM10 transport allowance (subject to location)
  • RM10 food allowance (if needed)

You can speak to your Care Manager to customise your hospital care plan to suit your needs.

Yes, absolutely. If you’d like to extend care hours, just inform your Care Manager as early as possible.

Extensions are subject to caregiver availability, and additional charges may apply.

The minimum booking is 4 hours per day, per session.

For Care X services (such as physiotherapy or medical procedures), sessions are charged per visit.

Yes. Light housekeeping related to the care recipient is included in your live-in home care service.

This may include:

  • Changing bed linens
  • Sweeping or mopping the room
  • Cooking and cleaning up after meals
  • Cleaning up after accidents

However, the caregiver’s main priority will always be the well-being and safety of your loved one.

We usually take between 24 to 72 hours to match you with the most suitable caregiver.

If you need care urgently (within 24 hours), we’ll do our best to help. An RM100 Urgent Fee may apply depending on availability.

Once we’ve found the right match, your Care Manager will share the caregiver’s profile with you.

This typically takes between 24 to 72 hours after you make your request.

Booking is easy. You can reach us via:
WhatsApp: +60 18 981 5128
Toll-Free Hotline: 03 2724 3828

A Care Manager will guide you through the next steps and help find the right caregiver for your needs.

Yes, all our caregivers go through structured training and are assessed for competency.

We’re proud to be the first in Asia to collaborate with UTAR (Universiti Tunku Abdul Rahman) to certify professional caregivers through our Mastery in Caregiving course.

Learn more here: https://mycareconcierge.com/course/mastery-in-caregiving

We offer a full range of elder care services with professional Caregivers, Nurses, and Therapists at home and in our Assisted Living Residences.

These include:

  • Post-hospital recovery
  • Stroke and cancer care
  • Dementia & Alzheimer’s support
  • Assistance in Activities of Daily Living(ADLs)
  • Medical procedures and therapy at home

We’re here to make ageing safer, more comfortable, and filled with dignity, wherever your loved one may be.

Others

We’d love to explore that with you. Please send your proposal to [email protected]

That’s wonderful to hear! You can view our current job openings on our Careers page for jobs in elder care management:
https://mycareconcierge.com/career

You can apply directly online from there.

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