Join Us - CARE Concierge | Health professionals for Home Recovery
Nurses, Therapists & Caregivers provide specialised care for Dementia, Stroke recovery, Alzheimer's, Post-Hospitalisation, Medical Procedures & Therapies
nursing home, caregiver, stroke, cancer, elderly, seniors, malaysia, kuala lumpur, petaling jaya, nurse, bedridden,
19308
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Career

Join our team at CARE Concierge

Available Positions

SUMMARY
A business development executive is responsible for researching and pursuing new business leads for the growth of the business. The role involves active coordination across teams and demands exceptional inter-personal skills. The executive is expected to work on new business proposals and presentations which are a persuasive representation of an organizations products/services.

Role and Responsibilities
The role of a Business Development Executive is to assist the organizations sales and growth efforts by contributing to new customer acquisition. They should be able to provide ideas to attract new clients and keep the senior management updated about marketplace and competitor activity. The primary roles and responsibilities of a Business Development Executive include:
- Build contacts with potential clients to create new business opportunities
- Keep prospective client database updated
- Make cold calls for new business leads
- Support in writing new business proposals
- Maintain knowledge of all product and service offerings of the company
- Arrange meetings for senior management with prospective clients
- Follow company guidelines and procedures for acquisition of customers, submission of tenders etc.


Qualifications and Education Requirements
- 5 years of business development experiences in the same/other industry.

Preferred Skills
- Must possess strong customer service skills
- Excellent written and verbal communication
- Must have good negotiation skills
- Must be able to create good presentations
- Must have excellent interpersonal skills
- Must be detail oriented and an active listener
- Ability to work under pressure
Roles and Responsibilities
General (Philosophy and Standards)
- Perform the day to day duties and administration of running the center
- Meeting with patient families and friends
- Maintain the standards and continually improve the Quality Assurance Programme for the center
- Promote, market and sell the rooms at the center
- Managing work teams and nurses
- Enforcing health and safety regulations
- Managing patient care systems
- Managing payroll
- Attend to emergencies as required (eg. Hospital visits)
- To ensure the Center meets the requirements of the Care Centers Act and other regulatory bodies

Residents
- To ensure that all assessments and paperwork are completed prior to admitting a new resident
- To ensure that the needs of the residents are met to a high standard through the use of individual care plans / risk assessments
- To ensure that each resident lives in a home environment that fosters security, personal dignity and privacy
- To ensure that each resident has the opportunity to maintain and develop their personal skills and abilities through guidance, education and social and spiritual support
- To ensure that residents have meaningful activities available to them
- To ensure key workers maintain personal records of residents as necessary
- To keep the residents families informed when appropriate

Staffing
- To be involved in the recruitment and selection of staff, and volunteers
- To ensure that the home is adequately staffed at all times
- To ensure that all new staff, including permanent, bank and agency receive appropriate induction to the service
- To participate in and ensure that mandatory training is completed by all staff within the timeframe set
- To encourage staff to participate in personal development that is within the budget outside of the mandatory training, e.g. appropriate Health & Social Care qualifications
- To provide regular staff supervision sessions and give support to staff as required
- To ensure that annual appraisals are conducted for all staff
- To oversee staff rotas including organisation of annual leave and use of overtime and relief staff
- To maintain any personnel records that may be required, including sickness, annual leave and lateness
- To hold and record regular staff and volunteer meetings

Finance
- To liaise with the Finance Manager to ensure that the home operates within budget incorporating management and oversight of delegated budgets as required
- To ensure that staff and resident vacancies are kept to a minimum
- To ensure that balances on resident’s monies are kept within permitted organisational parameters
- To ensure that Petty Cash held on the premises is accurately recorded, signed for and used appropriately
- To manage the inventory, and procurement of all essential items including food and beverage, maintenance and medical supplies

Qualifications and Education Requirements
- Minimum 5 years of management experience
- Having management and administrative experience is essential

Preferred Skills
- Leadership and supervisions skills shown
- Prioritizing, time management and organizational skills
- Ability to deal with stressful situations
- To be a guide and mentor to sales team
- Conflict resolution skills
- Being analytical
- Being assertive and respectful
- Communication and listening
- Being efficient and thorough
- Being patient and compassionate
- Being self motivated
SUMMARY
The Case manager’s role is to win the case from the client and to project manage the caregivers/nurses that have been assigned to each case. The case manager oversees that the patient receives appropriate care and services as outlined in the CARE plan and are responsible for the management of the care partners under their responsibility.

Roles and Responsibilities
- Win the deal with the client (make the sale)
- Watch over the assigned caregivers and nurses
- Choose the caregiver (based on our JOMCARE Badge system)
- Make sure to check-in and check-out of all caregivers
- Create the invoice and quotations for all your cases
- Follow up with the client at least once a week
- Keep in touch with the client during the active case
- Develop a proper care plan for each client and to keep it updated as the condition changes
- Supervise the overall care delivery process
- Establish an effective communication channel with the client and the family (person in charge)
- Assisting with training the new caregivers and providing orientation if necessary
- Assist with the patient to schedule appointments and organize all our concierge services if possible

Qualifications and Education Requirements
- 2 years working experience in hospitality or healthcare industry
- Candidate must possess at least Primary/Secondary School/SPM Level/Bachelor’s Degree education background and above or any related certificate
- A locally registered RN nurse with an active RON or APC
- Malaysian (IC / Passport required)
- Follow our CARE Badge system
- Language skills – good command of English / Malay. Chinese is an added advantage

Preferred Skills
- A nurse with minimum of 3 years of clinical experience
- Management skills required
- Undergo our own case manager training
- Good PR skills
- Adequate training and clinical experience
- Strong problem solving skills
- Able to write reports clearly and effectively

Additional Notes
We have a performance bonus based on commissions
Role and Responsibilities
- Managing a team of lecturers
- Train the lecturer who newly joined the company
- Interview the new caregivers and determine their skill levels
- Teach the Care Concierge syllabus to their students
- Evaluate new candidates for caregiver positions and to give them badges on the spot
- Follow the syllabus created and to train our caregivers through level 1 to 3
- Develop a minimum competency for the caregivers
- Explain and guide the new recruits on how to use the app
- Fill in the competency sheet / allocate badges for the new caregivers
- Conduct training from Monday to Friday based on the allocated slots by the Head Trainer
- Assist to develop the syllabus (Care Training)
- Work to develop the LMS System for Care Concierge

Qualifications and Education Requirements
- 3 years or more of nursing experience or more (for nursing)
- Has some experience with training
- Has experience in mentoring

Preferred Skills
- Leadership skills shown
- Ability to deal with stressful situations
- To be a guide and mentor to all lecturers
- Motivated to give new ideas a go
- Experienced with training
Role and Responsibilities
- Supervise construction projects from beginning to end, ensuring that projects are completed within time and budgetary constraints
- Plan and coordinate all aspects of the construction process, including hiring contractors and working with engineers, architects, suppliers and vendors
- A single manager might oversee an entire construction project, or multiple managers might oversee specific aspects of a larger project

Qualifications and Education Requirements
- 5 years of project management experience or more
- Experiences in project managing nursing homes, retirement resorts, etc are an added advantage

Preferred Skills
- Leadership skills shown
- Ability to deal with stressful situations
- Conflict resolution skills

Please fill up the Career Form to apply for your selected position

 

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