CARE Concierge | Frequently Asked Questions
Providing health professionals to care for the elderly and home recovery.
Nursing Care, Home Nursing, Care, Concierge, Malaysia, Allied Health, Doctors, Stoma, Catheter, Kuala Lumpur, PJ, Selangor, caregiver, nurse, doctor, house call, assisted living, retirement,catheter insertion, homecare, tube feeding, certification, training, diapers, Alzheimer, dementia, petaling jaya, parkinson, physiotherapy, therapist, music therapy, range of motion exercises, massage, diabetic, diabetes, high blood pressure, vitals, app, smartphone, android, emr, ehr, electronic medical records, oxygen, linde, regulator, concentrator, palliative, post operation, stroke, rehabilitation, recovery, elderly, senior care, depression, ampang, damansara, rawang, seremban, respite care, therapy, NGT, cancer, escort, hospital, eldercare, seniors, asean, aging, nutritionist, speech, occupational
Frequently Asked Questions
Can I get the CARE Pro to help with housekeeping and cooking?
Do I have to provide food for the CARE Pro?
Do I have to provide transportation for the CARE Pro?
Does every CARE Pro have a Visa / Working Permit?
What are the types of services provided by CARE Concierge?
What is included in the CARE Assist plan?
What is included in the CARE Plus plan?
What is included in the CARE X plan?
What is the role of a CARE Manager?
Which plan should I choose (eg. CARE Assist, CARE Plus, CARE X)?
Are your CARE Pros certified and trained?
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Can I convert my CARE Assist credits to CARE Plus credits?
Can I transfer my credit to someone else?
How much does it cost to engage the services of a CARE Pro?
Is there an expiry date to the credits that I have purchased?
What is the Super Saver Package?
Can I dismiss my CARE Pro earlier than the stipulated booking time?
Can I request for the same CARE Pro that I liked from my previous booking?
Can I see the profile of the CARE Pro before I decide to make a booking?
Can the CARE Pro stay overnight at the hospital with the patient?
I'm not satisfied with the CARE Pro provided. Can I request for a change of CARE Pro?
Is is possible to extend the hours of the CARE Pro during the case?
What is the minimum hours for a single booking?
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Cancellation of Appointment (less than 12 hours notice from the appointed time)
Cancellation of appointment (more than 12 hours from the appointed time)
Cancellation of the Super Saver Package
Change of Request Fee (less than 12 hours from the appointed time)
Home Assessment Fee
Public holiday rates
Transportation for CARE Pro
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Can I get a refund for my Super Saver Package?
Can I pay by cash?
How do I make a payment?
When is my payment due?
Where can I view my invoice / receipt?
Using the CARE App
How do I make a booking for a CARE Pro?
Is my information stored on the CARE app kept Private & Confidential?
Where can I download the CARE App?
Why do I need to download the CARE App?