Manager, Hospitality (Full-time)

Location: Kuching, Sarawak (On-site)

Calling all visionary leaders! We have an extraordinary opportunity for a Manager, Hospitality to truly drive our strategic vision. You will be the one ensuring we hit both our immediate goals and long-term aspirations by delivering unparalleled quality care, stellar customer service, and absolute operational excellence. If elevating every experience and building a culture of excellence energises you, come lead with us!

What We Offer You:

• Competitive Monthly Salary: Kickstart your journey from RM4,500 to RM5,500 based on experience, a true reflection of your expertise and commitment!
• Flexible Work Plan: We believe in your well-being, offering a flexible work arrangement that empowers you to thrive.
• Growth Opportunities: Benefit from continuous training and upskilling programmes to advance your career and broaden your impact.
• Inspiring Workspace: Step into a supportive, positive, and vibrant environment designed for your ultimate success.
• Fantastic Benefits: Enjoy peace of mind with comprehensive medical insurance, plus attractive incentives that truly reward your passion and hard work!

Here’s an overview of what you’ll do:

Take the helm of hospitality and lead our entire operation toward exceptional success by championing quality care, outstanding customer service, and operational excellence. Inspire and empower teams, elevate resident experiences, and drive optimal care outcomes as you shape the future of senior living.

Key Responsibilities:

• Team Empowerment: Inspire and guide our operational and care teams to deliver innovative, outstanding, and consistent care and services that delight residents and families.
• Customer Experience Success: Hold ultimate accountability for crafting an on-point customer journey, ensuring first impressions always showcase Care Collective’s vibrant, nurturing, and welcoming community life.
• Quality and Compliance Assurance: Oversee and guarantee top-tier quality assurance, rigorous regulatory compliance, and meticulous adherence to all risk management processes.
• Team Cultivation: Lead the overall management of our amazing talent, from seamless onboarding to enhancing their experience and performance, setting bold goals, and providing continuous constructive feedback to the General Manager.
• Care Outcomes Optimisation: Strategically oversee and manage resident care outcomes, collaborating closely with our Clinical Leader for unparalleled results.

Requirements

• Strategic and Communicative: Demonstrate sharp judgment, keen problem-solving, decisive decision-making, and exceptionally effective communication skills.
• Heart for Seniors: Possess a deep passion for enriching the lives of seniors and the knack for brilliantly juggling multiple priorities.
• Education and Experience: Bring a Bachelor’s degree / Diploma in Caregiving / Hospitality Management with a proven track record of operational knowledge and management experience (nursing homes or medical centres is a huge plus!).

About Care Collective

Care Collective is an Intergenerational Senior Living community, operated by Care Concierge in a pioneering venture with ELICA EQUITY. Scheduled to soft-open in Q1, 2026, it accommodates more than 120 Independent Living, Long-term Care and Dementia Care communities with organised programmes, making it the first integrated Premium senior living operator in Kuching, Sarawak.

About Care Concierge

Care Concierge is Malaysia’s leading senior living specialist, delivering comprehensive care solutions through Assisted Living residences, At-Home Care, Senior Day Care, and a dedicated Academy. They provide personalised support catering to short-term and long-term conditions via a robust network of over 2,500 care professionals.

About Elica

ELICA EQUITY is a distinguished Kuching-based property development company, established in 1987. Known for delivering innovative, sustainable real estate solutions, they ensure meticulous quality through in-house construction and are strategically expanding into hospitality and senior aged care.

Our Commitment to ESG

Care Collective is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, marital status or protected veteran status & will not be discriminated against based on disability.

Care Collective is committed to offering an inclusive & accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive & accessible workplace where everyone has the opportunity to be successful.