Care Manager (Full-Time)

Location: Johor Bahru (On-site)

We’re on the hunt for a dynamic Care Manager ready to be the core of our mission! You will play a pivotal role, assessing client’s care needs to create personalised CARE Plans while managing our caregivers and nurses as they support clients. Get ready to ignite growth for our Care packages, master best practices, and help your team to deliver compassionate service every day. If you’re a proactive go-getter with sharp judgment, ready to confidently tackle challenges, welcome to join us!

What We Offer You:

• Competitive Monthly Salary: Kickstart your journey from RM 3,000, reflecting your expertise and commitment!
• Conducive Working Space: Step into a supportive, positive, and vibrant environment designed for your ultimate success.
• Excellent Benefits: Enjoy peace of mind with comprehensive medical insurance, plus attractive allowances and incentives that truly reward your passion and hard work.
• Flexible Work Plan: We believe in your well-being, offering a flexible work arrangement that empowers you to thrive.

Here’s what you’ll do:

• Championing exceptional care by overseeing the entire Care delivery process, ensuring clients receive top-tier, compassionate service.
• Connect actively with clients to secure deals, power sales, and cultivate lasting client relationships.
• Lead and mentor caregivers and nurses, making thoughtful assignments for each case, and warmly onboard new talent.
• Confidently handle all invoicing and quotations, ensuring transparent and timely financial updates for the At-Home Care Division Lead.
• Facilitate smooth scheduling of appointments and concierge services.
• Collaborate closely with the medical team to create and dynamically adapt individualised CARE Plans according to the client’s needs.
• Wear your strategic cap and participate in weekly At-Home Care meetings, sharing vital insights.
• Keep our system buzzing with accurate daily case reporting, ensuring transparent communication and team alignment.
• Be the leader of compassionate senior care!

Roles and Responsibilities

Care Coordination and Service Quality:

• Champion Care Delivery: Supervise the end-to-end care process, ensuring clients receive consistent, high-quality support tailored to their needs.
• Care Plan Management: Collaborate with the medical team to develop, adapt, and update personalised CARE plans that beautifully evolve with clients’ health conditions.
• Client Support Delivery: Be the go-to for stress-free experience, providing seamless assistance with appointment scheduling and concierge services for clients and their families.
• Client Communication: Foster clear, compassionate communication with clients and their families, ensuring they feel supported, heard, and well-informed throughout their care journey.

Sales and Client Success:

• New Client Onboarding: Engage with potential clients to truly understand their needs, propose winning care solutions, and close cases with confidence.
• Relationship Building: Keep the conversation vibrant with ongoing communication, provide timely updates, address concerns, and ensure every family’s satisfaction.

Team Management:

• Team Supervision: Oversee the performance of assigned caregivers and nurses, ensuring they deliver care that aligns with our values and protocols.
• Case Matching and Assignment: Select and assign suitable caregivers for each case, building successful pairings based on client needs and team strengths.
• Talent Onboarding Support: Assist in welcoming and orienting new caregivers, ensuring they are well-equipped to begin their roles confidently.

Financial and Operational Duties:

• Invoicing and Quotation: Master the preparation of accurate invoices and quotations for client cases, ensuring everything is handled with precision and timeliness.
• Reporting Management: Maintain clear financial records and update the At-Home Care Division Lead on key matters.
• Case Documentation: Submit daily reports and updates through internal systems, ensuring transparent communication and alignment across the team.
• Strategic Meeting Participation: Attend weekly At-Home Care team meetings to align on updates, share valuable insights, and contribute proactively to care strategy discussions.

Requirements:

• Professional Demeanor: Maintain a high level of professionalism in all interactions.
• Growth Mindset: Possess an open mindset, constantly seeking new knowledge and ways to improve.
• Collaborative Spirit: Excel in dynamic teamwork, effortlessly connecting and collaborating with everyone to achieve shared goals.
• Initiative and Commitment: Demonstrate both strong initiative and unwavering commitment to your responsibility, and consistently meeting deadlines.
• Smart and Diligent Work Ethic: Hardworking and smart in your approach, always aiming for excellence.