At-Home Care
How to book home care online
Arranging care for someone you love can feel like a lot to carry. Our online booking takes you through it one step at a time, and your Care Manager is there whenever you would rather talk it through.
Your progress is saved as you go, so you can come back later.
Before you start
Having these close by makes booking quicker. If something is missing, you can still continue and your Care Manager will help fill the gaps.
- An email address you can check now, for your six-digit code
- Your loved one's full name as per IC or passport, IC or passport number, and date of birth
- The address where care will take place
- The languages your loved one is most comfortable in
- Any health conditions, and medical equipment used at home
- Preferred start date and time, if you already know them
- A debit or credit card for checkout
Six steps to book
The booking shows your progress at the top of the screen. Each step below uses the same name, so you always know where you are.
- 1Contact
Confirm your email and add your details
Start with your own details, as the family member coordinating care. We send a six-digit code to your email to keep your information private.
- Enter your email and type in the six-digit code we send you.
- Add your name and contact details. You are the primary contact who receives booking updates.
- Booked with us before? Your saved details appear once your email is confirmed.
- 2Recipient
Tell us about your loved one
Share who will receive care, where visits will take place, and anything that helps us look after them well.
- Their name as per IC or passport, date of birth and nationality.
- The home address where care will take place.
- The languages they are most comfortable speaking, so we can match a Care Professional they can talk to easily.
- Any health conditions, medical equipment (for example oxygen support or a catheter) and special notes, such as diet or mobility aids.
- 3Care Plan
Choose the care and preferred dates
Pick a care package, or answer three short questions and we will suggest the ones that suit your loved one.
- Not sure what you need? Select "Help me choose", or ask your Care Manager to help you decide.
- Choose your preferred dates and start time. We work out the end time for you.
- Dates still flexible? Add the first visit now and arrange the rest with your Care Manager later.
- 4Care Pro
Meet your Care Professional shortlist
Our care team checks availability and shortlists one to three verified Care Professionals for your dates, location and language needs.
- Matching can take a few hours. You can safely leave the page and come back through your secure booking link.
- Compare the shortlist and choose one, or let us assign the best available match.
- Would you rather talk it through first? Your Care Manager can go through the shortlist with you.
- 5Checkout
Review and confirm your booking
Check the care package, Care Professional, address, schedule and total before you confirm.
- Read and accept our care policies.
- Add a promo code if you have one.
- Complete payment securely. A proforma invoice is available to download.
- 6Updates
Follow the care as it happens
Once care begins, your confirmed schedule and daily visit updates appear in the same booking, so the family can see how things are going.
- See upcoming visits and your Care Professional.
- Read daily care logs and vital signs as they are recorded.
Need a hand at any step?
You are not doing this alone. Most steps have a "Help me choose" or "Ask Care Manager to help" option, and a Care Manager will pick it up from there. If your Care Manager sent you a personal booking link, please use that one so your booking goes straight to them.
What happens after you book
1
Your Care Manager reviews the booking
A Care Manager checks the health details you shared and confirms that the care package and Care Professional suit your loved one.
2
We contact you to confirm
Your Care Manager gets in touch to confirm the schedule, answer questions and arrange any remaining visits.
3
Care begins, and you stay informed
Your Care Professional arrives as scheduled. Daily logs appear in your booking, and your Care Manager stays your point of contact for any changes.
Frequently Asked Questions
Yes. Most families do. You enter your details as the primary contact and your parent's details as the care recipient. Booking updates come to you.
That is completely normal. Select "Help me choose" to answer three short questions, or ask your Care Manager to help. You can also WhatsApp us before you start and we will talk it through with you.
No. Add the first visit you have in mind, and your Care Manager will arrange the remaining dates with you.
Yes. Your progress is saved to your booking, and we email you a secure link so you can pick up where you left off. Please keep that link private.
Yes, please use the link your Care Manager sent. It connects your booking directly to them, so the person who already knows your situation follows it through.
We only show personal details after your email is confirmed with a one-time code. Health details are shared only with the care team and the Care Professional matched to your loved one, in line with the Personal Data Protection Act 2010.
Contact your Care Manager by phone or WhatsApp. They will update the schedule or arrangements with you.
When you are ready, we are here
Book online at your own pace, or message us first and a Care Manager will walk you through the options. No pressure, no obligation.
Still exploring? See our home care services