This role includes working one weekend day and Public Holidays on a rotating basis to ensure consistent customer support.

Location: Jaya One – HQ (Hybrid)

Reports to: Customer Service Manager & Head of Department

Department: Marketing Department

Monthly Salary Range: RM1,500 for 3 days of work per week / Total: 12 days per month

Care Concierge is a leading Senior Living Specialist in Malaysia, dedicated to enriching the lives of seniors and their families. As a Care Advisor, you will provide expert guidance on senior living options, products, and services. Fluency in English, Malay, and/or Mandarin is essential for serving our diverse clientele.

If you’re passionate about positively impacting seniors’ lives, we invite you to apply!

Roles and Responsibilities:

Customer Support and Service: 

• Communicate effectively in English and Bahasa Malaysia. Mandarin proficiency is a strong advantage. 
• Multichannel Call and Text Management: Manage multiple communication channels, including phone, email, chat, WhatsApp, and social media. 
• New Contacts and Lead Generation: Convert inquiries into qualified leads for sales and business growth.
• Relationship Management: Build and maintain strong customer relationships by understanding their needs and providing effective solutions.
• Record Keeping: Maintain detailed records of customer interactions and resolutions.

Reports and Administrative Tasks:

• Reporting Management: Ensure accurate and timely data entry and reporting.
• Record Keeping: Maintain detailed records of customer interactions and resolutions.
• Team Coordination: Collaborate with team members and departments to ensure smooth operations and consistent updates on products, services, and campaigns.

Requirements:

• Languages: Being fluent in English and Bahasa Malaysia is essential. Proficiency in Mandarin (spoken and written) is an added advantage.
• Weekend & Holidays Availability: Willing to work shifts, including weekends and Public Holidays. (At least one weekend day, either Saturday or Sunday.)
• Technical Skills: Proficient in Microsoft Office Suite and Google Workspace. Experience with CRM software (e.g., HubSpot, Salesforce) and social media platforms is a bonus but not required.
• Home Office Set-Up: Reliable internet connection, a quiet workspace, and the necessary equipment to work from home effectively.
• Skills: Strong communication, interpersonal, and problem-solving skills with a customer-oriented mindset.
• Experience: No prior customer service experience is needed – we’re eager to train individuals genuinely interested in aged care. Whether you’re a retiree, a student seeking extra income, or a woman returning to the workforce, we welcome your application. All Malaysian citizens fluent in English are encouraged to apply.